Welcome to Jessica Germaine.

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This Privacy Policy explains how Jessica Germaine ("we", "our", or "us") collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, or interact with us in any way. By using our website, you agree to the collection and use of your information in accordance with this policy.

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If you have any questions, please contact us at info@jessicagermaine.com.

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1. Information We Collect

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We collect both personal and non-personal information in various ways:

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a. Personal Information

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When you make a purchase, register for an account, or contact us, we may collect the following personal data:

• Full name

• Email address

• Telephone number

• Delivery and billing addresses

• Payment details (securely processed via trusted third-party providers)

• Account login credentials (if applicable)

• Any other information you choose to provide (e.g. during customer service interactions or surveys)

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b. Non-Personal Information

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We may automatically collect non-identifying information when you interact with our site, including:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent on our site

• Referring website or search engine

• General location data (based on IP address)

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This helps us to analyse traffic, improve site performance, and enhance your experience.

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2. How We Use Your Information

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The information we collect may be used to:

• Process and fulfil your orders

• Communicate with you regarding your order, account, or enquiries

• Send marketing emails and promotional updates (only if you have opted in)

• Personalise your shopping experience

• Improve our website, products, and services

• Prevent fraud and ensure the security of our systems

• Comply with legal and regulatory obligations

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3. Third-Party Services

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We may share your data with trusted third-party service providers who help us to operate our business. These may include:

• Payment gateways 

• Delivery couriers 

• Email service providers

• Analytics tools (e.g. Google Analytics)

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These third parties only access your data when necessary to perform specific services on our behalf and are required to protect your information.

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Please note, we are not responsible for the privacy practices of any third-party websites you may be directed to from our own.

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4. Cookies & Tracking Technologies

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Our website uses cookies and similar technologies to enhance your shopping experience, remember your preferences and analyse site traffic.

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You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features or functionality of our website.

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5. Your Rights

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If you are based in the UK or European Economic Area (EEA), you have the following rights under data protection law:

• Access – You can request a copy of the personal data we hold about you.

• Correction – You may request that we correct any inaccurate or incomplete information.

• Deletion – You have the right to request that we delete your personal data, subject to certain exceptions.

• Restriction – You can request that we limit how we use your data.

• Data Portability – You may request a copy of your data in a structured, machine-readable format.

• Withdraw Consent – Where we rely on your consent to process your data, you may withdraw that consent at any time.

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To exercise any of these rights, please email us at info@jessicagermaine.com. We may ask for verification of your identity before proceeding with your request.

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6. International Users

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If you are accessing our website from outside the United Kingdom, please be aware that your information may be transferred to, stored, and processed in the UK. By using our services, you consent to this transfer.

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7. Data Retention

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We will retain your personal data only for as long as necessary to:

• Fulfil the purposes for which it was collected

• Comply with legal and accounting requirements

• Resolve disputes

• Enforce our agreements

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If you close your account or request that we delete your data, we may still retain certain information where required by law or for legitimate business reasons.

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8. Data Security

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We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure.

 

9. Changes To This Policy

 

We may update this Privacy Policy occasionally to reflect changes in our practices, laws, or services. When we do, we will update the “Effective Date” at the top of this page. We recommend reviewing this page from time to time to stay informed.

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10. Contact Us

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If you have any questions about this Privacy Policy or wish to make a request regarding your personal data, please contact us at:

 info@jessicagermaine.com
 

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