RETURNS & REFUND
​
We do not currently offer returns or refunds, as all items are made to order.
​If your item arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at info@jessicagermaine.com with your order number and clear photos of the issue. Our fulfilment team will review your case and assist you accordingly.
​
Please ensure all shipping details are entered correctly at checkout. We are not responsible for orders lost or delayed due to incorrect addresses or courier issues.​ For all other enquiries or concerns, feel free to get in touch with us — we’re here to help.
MADE TO ORDER
​
At Jessica Germaine, all garments are made to order, crafted with care and precision upon receipt of each individual purchase.
​
Once an order has been placed, please allow up to 14 working days for your item to be created, in addition to the estimated shipping time. Please note that during periods of high demand, production times may be extended.
​​
URGENT ORDERS
​
If you require your order sooner than the standard time frame, please contact us prior to placing your order at info@jessicagermaine.com to enquire about our fast-tracked service. Please note that this is subject to availability and will incur an additional charge.
​
CUSTOM SIZES
​
For requests involving custom sizing, please get in touch with us before placing your order to confirm whether we can accommodate your requirements.
​
RETURN SHIPPING INFORMATION​
​
To request a return, please contact us at info@jessicagermaine.com for return address details before sending any items back.
Please note that you will be responsible for covering the shipping costs of any returned item. Shipping fees are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund total.
​
Shipping times for exchanged items may vary depending on your location.
​
If you're returning an item valued over £75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.
​
We do not deliver to PO Box addresses at this time.
​
DELIVERY
​​
Royal Mail Tracked and Signed - Next Working Day
Europe International Tracked and Signed - 4-7 Working Days
USA International Tracked and Signed - 4-7 Working Days
​
(Please note these time frames are estimates and delivery may take longer than expected)
​
TAXES AND DUTIES
​
All product prices are listed in Pounds Sterling (£) and include UK taxes, but do not include customs duties. If you are ordering from outside the UK, you may be responsible for paying customs duties or import taxes when your order arrives in your country. Unfortunately, we cannot estimate these charges.
​
Jessica Germaine is not responsible for any customs-related fees, delays, or actions beyond our control.
​
​
​
​
​
​
​